General Terms and Condition

By booking one of our services by phone, online or in person you agree to have read and understood our full terms and conditions and you agree to abide by them.

1. The Client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.

2. E&D Cleaning Services is insured by full public and employer's liability cover and we will process all claims which are properly notified to us in accordance with these terms and conditions. Each cleaner carries responsibility for the work she/he is doing and for her actions while working for a household.

3. Each client is responsible for the provision of cleaning materials and equipment to each cleaner. E&D Cleaning Services can provide necessary cleaning materials and equipment but there will be a surcharge. In the event of need of specialized equipment we will give you a separate quote.

4. Our carpet service agency will not be responsible for failing to remove old/permanent stains that cannot be removed using normal carpet cleaning methods. We undertake, however, to draw your attention to any such stains prior to commencing work.

5. End of Tenancy Cleaning - Unless otherwise agreed the standard end of Tenancy Cleaning Service does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows, carpets, upholstery. Neither does it include washing up or laundering. Should any of these additional services be required, we will quote for them separately. It is a condition of and of tenancy cleaning that the property must be vacated.

6. £ 25.00 of our quoted fee will be payable on booking. The client may cancel or reschedule a service by giving at least 24 hours notice but if we are not notified on time no refund will be given against the deposit. E&D Cleaning Services reserves the right to charge cancellation fee of £ 25.00 of the quoted price for the booked service.

7. The client agrees to inspect the work immediately after it is completed and to draw to the attention any work results which you have not been satisfied. The cleaner will carry out any such further work reasonably required but if the client is still not satisfied the client must notify the office of E&D Cleaning Services in writing.

8. The balance of our account must be paid to the cleaner/supervisor or to the office over the phone before cleaner leaves the premises.